SHIPPING

HOW MUCH DOES SHIPPING COST?
International flat shipping fee AUD 15 / EUR 15
HOW LONG DOES DELIVERY TAKE?
Europe: 2 – 5 working days
Rest of the world: 5 – 10 working days
DELIVERY INFORMATION
We charge an international flat rate for shipping of AUD 15 / EUR 15. All products are shipped directly from Italy or our warehouse in Switzerland. You can view your shipping costs in your cart or at checkout before completing your purchase. All orders are usually shipped via Post with tracking service within 3 days of your order. We are currently unable to deliver to a PO box or freight forwarding address. We require a signature for goods delivered to you. 
 
If you require Express Delivery, we can arrange this at an additional cost. Please contact us if you wish to use this option prior to placing your order. Please note delivery may be subject to local import taxes, which are the customer’s responsibility where they apply. If so, the shipping company may contact you upon delivery of your parcel or prior by telephone once your items are in customs to let you know the cost. Customs policies vary from country to country and are payable by the recipient. Please check with your local customs office for further information. For an estimate you can try this import duty & taxes calculator or Simply Duty.
 
On occasion we have a Free Delivery offer. These are for a limited time only and will be stated clearly on our website. The goods will still require payment of import or customs duties upon delivery by the recipient. Returns are NOT free of charge.
 

RETURNS

We hope you will love wearing your ROCCAPINA sandals as much as we loved creating them for you. However if you are unhappy with your purchase for any reason, it can be returned for a refund considering the following guidelines:
RETURNS / EXCHANGES
The product you purchased must be returned no later than 14 days from the date you received the order.
Please use our returns email form if you wish to return an item stating your reason for return. Clearly explain why you would like to return your item(s) and if an item is faulty, please provide us with full details & images where necessary.
Upon receiving your request for a return we will issue you with a return merchandise authorization (RMA). This RMA code will be required to be written on all documentation when returning the item. Unidentified returns will be returned to the sender.
The cost of returning an item to ROCCAPINA.com is to be paid by the customer. We suggest to return the entire order to us by secure, insured and by trackable means to ensure it reaches us in good condition, as you are under a duty to take reasonable care of the goods and will be liable for damage until we receive them at our warehouse. We also recommend you retain proof of sending. This is very important in case your parcel goes missing in transit. 
Upon receipt of the goods, we will issue a refund, minus the shipping costs. Refunds to your credit card may take up to 14 days from the time of processing.
Goods are faulty if they are received damaged or where a manufacturing fault occurred. in this case we will refund you in full and will include shipping costs.
Please note that we can only accept returns. If you wish to purchase a different size and exchange the product, please return the item and then purchase a new product at ROCCAPINA.COM
We recommend that all shoes should be tried on a carpeted surface before wear. Items are to be returned unused and in original condition. We will not accept shoes returned with sole markings, scratches, in any way damaged or soiled. In this case a refund will be refused.
Shipping, duties, and taxes are non-refundable in the event of a return. Please note that all products are shipped from Switzerland.
All packaging such as shoe boxes, authenticity cards, dust bags, and tags have to be included with your return. No return/exchange/refund are accepted on sale items.
PRODUCT RETURNS FORM

RMA Return Merchandise Authorization
First
Last
How many items do you want to return?
Please select one of these options
Please provide faulty or damaged details or else
Sending

 

CARE

ROCCAPINAS ARE DELICATE.

ROCCAPINA sandals are all hand-made in Italy using only finest Italian leathers. The embellished designs and jewelled deco elements are all handset.

ROCCAPINA jewelled sandals are made in Emilia-Romagnia with nappa skins using traditional artisan methods. Some of our sandals are made with a mirror effect that is created by applying a metallic lamination to the leather. This creates a shiny and glamorous effect. 

To keep your sandals looking beautiful and maintain leather quality we recommend using a leather care protection spray before wearing the shoes the first time. Exposure to water can create spots therefore we recommend avoiding rain, especailly if you have not used a leather protection spray. To clean your sandals use a clean, damp cloth to wipe them. 

LIMITED EDITIONS.

ROCCAPINA sandals are produced in limited edition designs. We create chic and stylish unique designs several times a year. Therefore if you really like a certain style, be quick and snap it up as it may not be reproduced. 

JEWELLED CRYSTALS.

ROCCAPINA sandals are decorated using a variety of highest quality crystals. The majority of jewelled designs are created with Swarovski crystals, some in combination with rhinestones, pearls, natural stones and embroideries. All colourful crystals and rhinestones are hand-embellished in Italy. Some of our facetted Swarovski crystal designs are meticulously handcrafted in Italy’s famous jewellery region, Vicenza. Due to the handcraft used in the production of every sandal slight variations and irregularities may be apparent, adding to the unique appeal of each pair of sandals. These are natural handmade characteristics and should not be considered imperfections.

EMBROIDERIES AND LACE.

Some of our women’s sandals are made with embroideries, luxurious laces and ribbons. We source high quality lace trims and ribbons in Italy and Asia.

 

COOKIES

Our website uses cookies to improve its content and ease of use. Cookies are small files of letters and numbers that we put on your computer if you agree.

As such we may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to to improve your shopping experience and make your experience visiting our website as seamless as possible.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Cookies can also be removed or blocked by accessing your web browser i.e. Google Chrome: in Advanced settings you can clear your browser’s cache and cookies or website history.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting cookies you may not be able to access certain areas or features of our site.
We use session cookies that allow you to be remembered within the website, so any page changes or item or data selection you do is recalled from page to page. This means that you don’t get asked the same information that you’ve already given to the site. These cookies are temporary and are erased when you close your browser at the end of your website session.
We use tracking cookies to help us to remember your information and settings when you visit our website in the future. This results in a faster and more convenient access and may enhance your experience of services or functions we offer. These cookies remain on your hard drive until you delete them or they expire (they have varying expiry dates, going up to two years).
We also use web analytics cookies to help us understand what content is most useful to our visitors. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure that users are finding what they need easily.
Our cookies do not keep personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means.

SIZING

EASY BREEZY SUMMER STYLE.

We have designed every ROCCAPINA jewelled sandal with comfort and elegance in mind so you get the best of both worlds. We created our women’s summer sandals to fit a narrow to medium wide foot. We designed a sole that is elegantly shaped and made of highest quality Italian leather.

ROCCAPINA women’s sandals are made in Italian sizing. If you are half size we recommend you choose the next size up.

   CM    ROCCAPINA WOMEN’S SANDALS     IT/EU        AUS    US    UK   
23.5                             35      35      4     5   2
24                             36      36      5     6   3
24.5                            37      37      6     7   4
25                            38      38       7     8   5
25.5                            39      39       8     9   6
26                             40      40      9      10   7
26.5                             41      41     10    11   8
 
PRINTABLE SOLE

Use our printable sole size PDF to help confirm your size. (Print in A4 and unselect “fit to page”) COMING SOON

Print out the sole size PDF in A4

Stand on the paper and measure your foot size 

Just like with real shoes ensure that you have circa one finger size space between your big toe and the end of the shoe sole.

If you are unsure or between sizes it’s usually best to choose the next size up

If you have any questions regarding sizes, please email us at HELLO [AT] ROCCAPINA.COM 

CONTACT

Hi, we’re happy you’re here!

Thanks so much for all your emails. We love hearing from you and we will do our best to get back to you as quickly as possible. Please choose from the list below.

  • Contact Us - Care
    First
    Last
    Sending
  • Contact Us - Commercial
    First
    Last
    Sending
  • Contact Us - Press & Marketing
    First
    Last
    Sending
  • RMA Return Merchandise Authorization
    First
    Last
    How many items do you want to return?
    Please select one of these options
    Please provide faulty or damaged details or else
    Sending

PRE-ORDER

PRE-ORDERS.

ROCCAPINA sandals are all made in limited volumes. To ensure you get your hands on a pair you love we recommend you pre-order the style you would like to purchase.

To pre-order please click ‘Pre-order now’ and checkout. You will be notified that you have purchased a pre-order item. The order will be fullfilled as soon as this sandal style is available.

We try our very best to set a delivery date that is accurate. We rely on our production partners to produce and ship the sandals on time. Unfortunately from time to time, due to circumstances out of our control, it can happen that a delivery date will vary from the projected date. We will do our best to notify every customer that has pre-ordered to keep you informed at all times. We know you’d love to receive your sandals as early as possible.

TERMS

By accessing, browsing and/or using the roccapina.com website you agree to the following terms and conditions:

PRIVACY

The ROCCAPINA.COM website is owned and operated by ROCCAPINA (ABN 432 507 81553). We are commited to protect any information you provide to ROCCAPINA.COM directly or indirectly. We guarantee not to share or disclose any of your information to third parties, except for where this is necessary to the extent necessary to allow them to perform the services they provide to us. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

You can choose to create an account with us, which means we will store your user customer account on our website. You can request for your name be removed at any time from our database by contacting hello [at] roccapina.com

You can review what personal data we collect and why we collect it in our Privacy Policy here

ONLINE ORDERING

Once you have placed your order you will receive a confirmation email that your order has been received and payment has been processed. You will receive another confirmation email once your order has shipped. You can opt out of these emails at any time by contacting hello [at] roccapina.com. All orders placed on roccapina.com must be paid for in full prior to delivery. We reserve the right to cancel orders at any time. You acknowledge that the products offered by us are subject to stock limits. We reserve the right to change products offered on our site at any time, without prior notice. We reserve the right to reject orders from any customer with whom there is an ongoing legal dispute. This applies also to cases in which we consider the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on roccapina.com or for whatever other legitimate reason, in particular when the customer has been involved in any kind of irregular activity.  Please note that you must cover the cost of the return shipment, therefore we recommend to keep proof of sending. 

DOMESTIC AND INTERNATIONAL SHIPPING

All dispatch and shipping information is a guide only and we take no responsibility for delays. There can be the occasional customs or courier delay which could affect the delivery timeframe and is out of our control. 

All products are shipped from Switzerland. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise or predict the amount. You alone shall be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

Order delivery will be completed at the time when we deliver the product to the address you gave us. Please make sure this address is correct as we are unable to redirect orders once they are on their way to your address. We require a signature for goods delivered to you, at which point responsibility for your purchased goods passes over to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them is evidence of delivery and fulfillment by us and transfer of responsibility in the same way.

RETURNS / EXCHANGES
The product you purchased must be returned no later than 14 days from the date you received the order.
Please use our returns email form if you wish to return an item stating your reason for return. Clearly explain why you would like to return your item(s) and if an item is faulty, please provide us with full details & images where necessary.
Upon receiving your request for a return we will issue you with a return merchandise authorization (RMA). This RMA code will be required to be written on all documentation when returning the item. Unidentified returns will be returned to the sender.
The cost of returning an item to ROCCAPINA.com is to be paid by the customer. We suggest to return the entire order to us by secure, insured and by trackable means to ensure it reaches us in good condition, as you are under a duty to take reasonable care of the goods and will be liable for damage until we receive them at our warehouse. We also recommend you retain proof of sending. This is very important in case your parcel goes missing in transit. 
Upon receipt of the goods, we will issue a refund, minus the shipping costs. Refunds to your credit card may take up to 14 days from the time of processing.
Goods are faulty if they are received damaged or where a manufacturing fault occurred. in this case we will refund you in full and will include shipping costs.
Please note that we can only accept returns. If you wish to purchase a different size and exchange the product, please return the item and then purchase a new product at ROCCAPINA.COM
We recommend that all shoes should be tried on a carpeted surface before wear. Items are to be returned unused and in original condition. We will not accept shoes returned with sole markings, scratches, in any way damaged or soiled. In this case a refund will be refused.
Shipping, duties, and taxes are non-refundable in the event of a return. Please note that all products are shipped from Switzerland.
All packaging such as shoe boxes, authenticity cards, dust bags, and tags have to be included with your return. No return/exchange/refund are accepted on sale items.
CONTENT

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. However ROCCAPINA (ABN 432 507 81553) attempts to ensure that the contents of this website are accurate and current at the time they are published. Prices of goods displayed on the roccapina.com website are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. We make all reasonable efforts to accurately describe and display our products including the applicable colours. Please note that depending on lighting conditions or your computer systems, colours can be displayed differently depending on the browser and system you use and we cannot guarantee that your computer will accurately display such colours. 

It is a condition of the person’s accessing, browsing and/or using the roccapina.com website, that you accept that we (ROCCAPINA) will not be liable under any circumstances for any action you take relying on the information on this website or using any service which is accessible using this website.

We assume no liability for the contents of any other websites that you may access from the roccapina.com website.

Any information provided on roccapina.com is not professional advice and is for the purpose of general knowledge only.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

COLLECTION OF WEBSITE USAGE INFORMATION

Our website utilises “cookies”, which are pieces of data that are stored on your hard drive containing details about your use of our website.  Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website, so that we can enhance users’ experience of our website. You may elect to reject cookies and still use our website, however in doing so, you may not be able to access certain pages. We also use IP addresses to analyse trends, administer our website, track use movements on our website, and gather broad demographic data for aggregate use, which we may share with our partners and advertisers.  We note that IP addresses are not linked to any information that could identify you.

INTELLECTUAL PROPERTY

Should you wish to use any material on this site, please send an email tohello [at] roccapina.com. You may not modify the information or materials located on this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

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CUSTOMS

Whilst we have tried our best to make your shopping experience as easy and enjoyable as possible, at this point we cannot offer DPP (Tax and Duties paid).  This means that any customs and tax charges on a package must be paid by the person receiving the package. We have no control over these charges and they vary from country to country. Where VAT/tax and customs is excluded, often a fee for physical inspection at customs in countries where this is required may apply. We ship all products from Switzerland.

All countries

Price excludes VAT/tax and customs.

Australia

Price excludes GST – Currently, overseas products that cost under $1000 are GST-free. GST postponed until 2018 and Importing by post and mail 

Germany

Currently, products that cost under EUR 150 do not attract customs costs but VAT of 19% Please see here for calculations 

USA:

Price excludes VAT/tax  Post and Parcel    US Customs and Border Protection 

Switzerland

VAT/tax is added to the final price when you check out.

These links may help but we take no responsibility over their accuracy so we recommend confirming these details with your customs office.

 

PRIVACY

The ROCCAPINA.COM website is owned and operated by ROCCAPINA (ABN 432 507 81553). We are commited to protect any information you provide to ROCCAPINA.COM directly or indirectly. We guarantee not to share or disclose any of your information to third parties, except for where this is necessary to the extent necessary to allow them to perform the services they provide to us. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

You can choose to create an account with us, which means we will store your user customer account on our website. You can request for your name be removed at any time from our database by contacting hello [at] roccapina.com

What personal data we collect and why we collect it

Contact forms

We provide contact forms on our website so you can reach out to us. We keep contact form submissions for a certain period for customer service purposes only, but we do not use the information submitted through to us for marketing purposes.

We may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, your web browsing history on www.roccapina.com and standard web log information;
  • details of the products you have purchased from us, including any additional information necessary to deliver those products and respond to your enquiries.
We also integrate email forms where you can choose to be included in our newsletter. We process this data with our email provider mailchimp. You can review the mailchimp privacy policy here

Payments

Credit card information will not be stored on ROCCAPINA.com after your order is complete. ROCCAPINA works with Stripe and Paypal to provide the Shop Payments service, and Stripe and Paypal may collect or receive certain personal data, like credit card information, about you. For more information about Stripe’s privacy practices, you should review https://stripe.com/us/privacy and you can review Paypal’s privacy policy here.

Cookies

Our website utilises “cookies”, which are pieces of data that are stored on your hard drive containing details about your use of our website.  Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website, so that we can enhance users’ experience of our website. You may elect to reject cookies and still use our website, however in doing so, you may not be able to access certain pages. We also use IP addresses to analyse trends, administer our website, track use movements on our website, and gather broad demographic data for aggregate use, which we may share with our partners and advertisers.  We note that IP addresses are not linked to any information that could identify you.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

There are a number of third party providers with whom we share site data, including partners, cloud-based services, payment processors, and third party service providers, as necessary:

  • Our professional advisers such as lawyers and accountants.
  • Government or regulatory authorities.
  • Professional indemnity or other relevant insurers.
  • Regulators/tax authorities/corporate registries.
  • Third parties to whom we outsource certain services such as, without limitation, document processing and translation services, confidential waste disposal, IT systems or software providers, IT Support service providers, document and information storage providers.
  • Third party service providers that assist us with visitor insight analytics, such as Google Analytics and Adwords.
  • Third party postal or courier companies who assist us in delivering our postal marketing campaigns to you, or delivering parcels and documents.
  • Please note this list is non-exhaustive and there may be other examples where we need to share with other parties in order to provide the Services as effectively as we can

To help us analyze our visitor traffic and run our website the best possible way, we use Google Analytics for analytics. To function, Google Analytics requires the use of cookies. Feel free to read Google’s Privacy Policy for further information on how they process this information.

You can choose to opt-out of Google Analytics cookies altogether via this Google Analytics Opt-Out Add-on page

ROCCAPINA uses its Facebook and Instagram page for external relations such as customer communications, outreach and customer dialogue. Facebook is a third-party social networking tool and its privacy policy can be found at http://www.facebook.com/policy.php.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We store product purchase information for as long as required for legal purposes for five years. 

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

This website is hosted by SiteGround. Our hosting provider SiteGround processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. SiteGround has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. SiteGround is obliged to observe secrecy on the grounds of the agreement. Here is the Siteground Privacy policy.

Contact information

For any further information on privacy concerns feel free to contact us on hello [at] roccapina.com

Site owner: ROCCAPINA, Suite 1, Lev 2, 802 Pacific Highway, 2072 Gordon NSW Australia

How we protect your data

We are commited to protect any information you provide to ROCCAPINA whilst using our website roccapina.com, Facebook or Instagram. We guarantee not to share or disclose any of your information to third parties, except for where this is necessary to the extent necessary to allow them to perform the services they provide to us. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We take the protection of you data very seriously and are taking any measures to train staff appropriately. We have implemented additional security measures such as two factor authentication for our website. 

This privacy policy is effective as of 22/5/2018. 

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Customer Care – ROCCAPINA Designer Sandals | Australia/Italy