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By accessing, browsing and/or using the website you agree to the following terms and conditions:


The ROCCAPINA.COM website is owned and operated by ROCCAPINA (ABN 432 507 81553). We are commited to protect any information you provide to ROCCAPINA.COM directly or indirectly. We guarantee not to share or disclose any of your information to third parties, except for where this is necessary to the extent necessary to allow them to perform the services they provide to us. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

You can choose to create an account with us, which means we will store your user customer account on our website. You can request for your name be removed at any time from our database by contacting hello [at]

You can review what personal data we collect and why we collect it in our Privacy Policy here


Once you have placed your order you will receive a confirmation email that your order has been received and payment has been processed. You will receive another confirmation email once your order has shipped. You can opt out of these emails at any time by contacting hello [at] All orders placed on must be paid for in full prior to delivery. We reserve the right to cancel orders at any time. You acknowledge that the products offered by us are subject to stock limits. We reserve the right to change products offered on our site at any time, without prior notice. We reserve the right to reject orders from any customer with whom there is an ongoing legal dispute. This applies also to cases in which we consider the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on or for whatever other legitimate reason, in particular when the customer has been involved in any kind of irregular activity.  Please note that you must cover the cost of the return shipment, therefore we recommend to keep proof of sending. 


All dispatch and shipping information is a guide only and we take no responsibility for delays. There can be the occasional customs or courier delay which could affect the delivery timeframe and is out of our control. 

All products are shipped from Switzerland. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise or predict the amount. You alone shall be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

Order delivery will be completed at the time when we deliver the product to the address you gave us. Please make sure this address is correct as we are unable to redirect orders once they are on their way to your address. We require a signature for goods delivered to you, at which point responsibility for your purchased goods passes over to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them is evidence of delivery and fulfillment by us and transfer of responsibility in the same way.

All Australian orders are shipped directly from Europe but can be returned to Sydney, Australia, during the months of January and February 2019.
The product you purchased must be returned no later than 14 days from the date you received the order.
Please use our returns email form if you wish to return an item stating your reason for return. Clearly explain why you would like to return your item(s) and if an item is faulty, please provide us with full details & images where necessary.
Upon receiving your request for a return we will issue you with a return merchandise authorization (RMA). This RMA code will be required to be written on all documentation when returning the item. Unidentified returns will be returned to the sender.
The cost of returning an item to is to be paid by the customer. We suggest to return the entire order to us by secure, insured and by trackable means to ensure it reaches us in good condition, as you are under a duty to take reasonable care of the goods and will be liable for damage until we receive them at our warehouse. We also recommend you retain proof of sending. This is very important in case your parcel goes missing in transit. 
Upon receipt of the goods, we will issue a refund, minus the shipping costs. Refunds to your credit card may take up to 14 days from the time of processing.
Goods are faulty if they are received damaged or where a manufacturing fault occurred. in this case we will refund you in full and will include shipping costs.
Please note that we can only accept returns. If you wish to purchase a different size and exchange the product, please return the item and then purchase a new product at ROCCAPINA.COM
We recommend that all shoes should be tried on a carpeted surface before wear. Items are to be returned unused and in original condition. We will not accept shoes returned with sole markings, scratches, in any way damaged or soiled. In this case a refund will be refused.
Shipping, duties, and taxes are non-refundable in the event of a return. Please note that all products are shipped from Switzerland.
All packaging such as shoe boxes, authenticity cards, dust bags, and tags have to be included with your return. No return/exchange/refund are accepted on sale items.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. However ROCCAPINA (ABN 432 507 81553) attempts to ensure that the contents of this website are accurate and current at the time they are published. Prices of goods displayed on the website are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. We make all reasonable efforts to accurately describe and display our products including the applicable colours. Please note that depending on lighting conditions or your computer systems, colours can be displayed differently depending on the browser and system you use and we cannot guarantee that your computer will accurately display such colours. 

It is a condition of the person’s accessing, browsing and/or using the website, that you accept that we (ROCCAPINA) will not be liable under any circumstances for any action you take relying on the information on this website or using any service which is accessible using this website.

We assume no liability for the contents of any other websites that you may access from the website.

Any information provided on is not professional advice and is for the purpose of general knowledge only.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.


Our website utilises “cookies”, which are pieces of data that are stored on your hard drive containing details about your use of our website.  Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website, so that we can enhance users’ experience of our website. You may elect to reject cookies and still use our website, however in doing so, you may not be able to access certain pages. We also use IP addresses to analyse trends, administer our website, track use movements on our website, and gather broad demographic data for aggregate use, which we may share with our partners and advertisers.  We note that IP addresses are not linked to any information that could identify you.


Should you wish to use any material on this site, please send an email tohello [at] You may not modify the information or materials located on this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.


By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.