Privacy policy

The ROCCAPINA.COM website is owned and operated by ROCCAPINA (ABN 432 507 81553). We are commited to protect any information you provide to ROCCAPINA.COM directly or indirectly. We guarantee not to share or disclose any of your information to third parties, except for where this is necessary to the extent necessary to allow them to perform the services they provide to us. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

You can choose to create an account with us, which means we will store your user customer account on our website. You can request for your name be removed at any time from our database by contacting hello [at] roccapina.com

What personal data we collect and why we collect it

Contact forms

We provide contact forms on our website so you can reach out to us. We keep contact form submissions for a certain period for customer service purposes only, but we do not use the information submitted through to us for marketing purposes.

We may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, your web browsing history on www.roccapina.com and standard web log information;
  • details of the products you have purchased from us, including any additional information necessary to deliver those products and respond to your enquiries.
We also integrate email forms where you can choose to be included in our newsletter. We process this data with our email provider mailchimp. You can review the mailchimp privacy policy here

Payments

Credit card information will not be stored on ROCCAPINA.com after your order is complete. ROCCAPINA works with Stripe and Paypal to provide the Shop Payments service, and Stripe and Paypal may collect or receive certain personal data, like credit card information, about you. For more information about Stripe’s privacy practices, you should review https://stripe.com/us/privacy and you can review Paypal’s privacy policy here.

Cookies

Our website utilises “cookies”, which are pieces of data that are stored on your hard drive containing details about your use of our website.  Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website, so that we can enhance users’ experience of our website. You may elect to reject cookies and still use our website, however in doing so, you may not be able to access certain pages. We also use IP addresses to analyse trends, administer our website, track use movements on our website, and gather broad demographic data for aggregate use, which we may share with our partners and advertisers.  We note that IP addresses are not linked to any information that could identify you.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

There are a number of third party providers with whom we share site data, including partners, cloud-based services, payment processors, and third party service providers, as necessary:

  • Our professional advisers such as lawyers and accountants.
  • Government or regulatory authorities.
  • Professional indemnity or other relevant insurers.
  • Regulators/tax authorities/corporate registries.
  • Third parties to whom we outsource certain services such as, without limitation, document processing and translation services, confidential waste disposal, IT systems or software providers, IT Support service providers, document and information storage providers.
  • Third party service providers that assist us with visitor insight analytics, such as Google Analytics and Adwords.
  • Third party postal or courier companies who assist us in delivering our postal marketing campaigns to you, or delivering parcels and documents.
  • Please note this list is non-exhaustive and there may be other examples where we need to share with other parties in order to provide the Services as effectively as we can

To help us analyze our visitor traffic and run our website the best possible way, we use Google Analytics for analytics. To function, Google Analytics requires the use of cookies. Feel free to read Google’s Privacy Policy for further information on how they process this information.

You can choose to opt-out of Google Analytics cookies altogether via this Google Analytics Opt-Out Add-on page

ROCCAPINA uses its Facebook and Instagram page for external relations such as customer communications, outreach and customer dialogue. Facebook is a third-party social networking tool and its privacy policy can be found at http://www.facebook.com/policy.php.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We store product purchase information for as long as required for legal purposes for five years. 

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

This website is hosted by SiteGround. Our hosting provider SiteGround processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. SiteGround has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. SiteGround is obliged to observe secrecy on the grounds of the agreement. Here is the Siteground Privacy policy.

Contact information

For any further information on privacy concerns feel free to contact us on hello [at] roccapina.com

Site owner: ROCCAPINA, Suite 1, Lev 2, 802 Pacific Highway, 2072 Gordon NSW Australia

How we protect your data

We are commited to protect any information you provide to ROCCAPINA whilst using our website roccapina.com, Facebook or Instagram. We guarantee not to share or disclose any of your information to third parties, except for where this is necessary to the extent necessary to allow them to perform the services they provide to us. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We take the protection of you data very seriously and are taking any measures to train staff appropriately. We have implemented additional security measures such as two factor authentication for our website. 

This privacy policy is effective as of 22/5/2018.